NM Exam Prep LLC

1. Who we are

NM Exam Prep ("we", "us", "our") provides online study courses and practice materials that help candidates prepare for New Mexico insurance licensing examinations. This notice applies to our learning platform at learn.nmexamprep.com and our enrollment pages. If you have any questions, contact us at ian@nmexamprep.com.

2. Information we collect

• Account information you or your purchaser provide: your name and email address, and, if you choose to provide it, your National Producer Number (NPN).
• Enrollment and payment information. Payments are processed by our payment provider, Stripe. We receive confirmation of payment and limited billing details; we do not receive or store your full card number.
• Course activity. Your progress, quiz and exam attempts, scores, completion records, and certificates.
• Technical and usage data. IP address, browser and device information, log data, and pages viewed, collected automatically when you use the platform.
• Communications. Messages you send to us, such as support requests.

3. How we use your information

• To create and administer your account and enroll you in courses.
• To deliver course content, track progress, and issue certificates of completion.
• To process payments and provide receipts through our payment provider.
• To provide customer support and respond to your requests.
• To secure the platform, prevent fraud and abuse, and maintain records we are required to keep.
• To improve our courses and services.

4. How we share information

We do not sell your personal information. We share it only as needed:

• Service providers who operate the platform on our behalf, including our payment processor (Stripe) and our hosting and infrastructure providers. They may use your information only to provide services to us.
• Legal and regulatory reasons where required by law, or to protect our rights, users, or the public.
• Business transfers in connection with a merger, acquisition, or sale of assets, subject to this notice.

5. Cookies and similar technologies

Our platform uses cookies that are necessary for signing in, keeping your session active, and remembering your preferences. Your browser can be set to refuse cookies, but some features of the platform may not work properly if you do.

6. Data retention

We keep your account and course records for as long as your account is active and as needed to provide the service, and afterward for as long as we have a legitimate business or legal reason to do so, such as recordkeeping for completed courses and financial records.

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

You may request to access, correct, or delete your personal information, or ask questions about how it is handled, by contacting us at ian@nmexamprep.com. We will respond consistent with applicable law. You can also update much of your account information from within your profile.

9. Children's privacy

Our courses are intended for adults pursuing professional licensing and are not directed to children. We do not knowingly collect personal information from children.

10. Changes to this notice

We may update this Privacy Notice from time to time. When we make material changes, we will post the updated notice and revise the effective date below, and where appropriate ask you to review it again.

11. Contact us

If you have questions about this Privacy Notice or our handling of your information, contact us at ian@nmexamprep.com.